Question 1

1. What commercial air conditioning services does Excelair offer?

Accepted Answer

Our air conditioning company in Durban provides a comprehensive range of services, including the design and supply of new air conditioning equipment, maintenance of new and existing systems, repairs on existing equipment, new installations, and refrigeration services.

Question 2

2. How often should I service my air conditioning unit in Durban?

Accepted Answer

Due to Durban’s humid climate, it is recommended that commercial units should be serviced twice a year. Regular maintenance ensures optimal performance and extends the lifespan of your unit.

Question 3

3. What types of air conditioning units do you supply?

Accepted Answer

We supply a variety of air conditioning units, including wall-mounted split systems, ducted systems, cassette systems, under-ceiling systems, window units, and portable units. We source these units from leading brands to meet different needs and budgets in Durban.

Question 4

4. Do you offer energy-efficient commercial air conditioning commercial solutions?

Accepted Answer

Absolutely! We specialise in designing and supplying energy-efficient air conditioning systems that reduce electricity consumption and costs, making them ideal for Durban’s warm climate.

Question 5

5. Do you provide emergency repair services?

Accepted Answer

Yes, we offer emergency repair services to ensure your air conditioning system is operational as quickly as possible, minimising discomfort during Durban’s hot summer months. Typically you can expect a 24-hour turnaround if parts are available.

Question 6

6. What should I do if my air conditioner stops working?

Accepted Answer

If your air conditioner stops working, first check the power supply and clean the filters. If the issue persists, contact our professional repair team for a prompt and efficient solution.

Question 7

7. How can we improve the lifespan of our commercial air conditioning units?

Accepted Answer

To improve the lifespan and efficiency of your air conditioning units, perform regular maintenance such as cleaning filters, checking refrigerant levels, corrosion treatment and scheduling professional inspections at least twice a year.

Question 8

8. Do you offer any warranties on new installations or repairs?

Accepted Answer

Yes, we provide warranties on both new installations and repairs. Our team will inform you about the specific warranty terms and conditions for your air conditioning system.

Question 9

9. Why should I choose ExcelAir for my air conditioning needs in Durban?

Accepted Answer

Choose ExcelAir for your air conditioning needs in Durban because we are a local business with extensive experience in the area. We offer personalised, reliable services tailored to the unique climate and requirements of Durban residents and businesses.

Question 10

10. How can I tell if my air conditioner needs servicing?

Accepted Answer

Several signs indicate your air conditioning system needs servicing:
• Reduced Cooling Efficiency: The air conditioner isn't cooling effectively.
• Unusual Noises: Strange sounds like grinding, squeaking, or rattling.
• Foul Odors: Unpleasant smells coming from the unit.
• Increased Energy Bills: A sudden spike in energy costs.
• Poor Airflow: Weak or inconsistent airflow from the vents.
• Frequent Cycling: The system frequently turns on and off.
• Leakage: Visible leaks or excessive moisture around the unit.

If you notice any of these signs, and are not sure, schedule a service to ensure your air conditioning system operates efficiently.

Question 11

11. What are the benefits of regular air conditioning maintenance?

Accepted Answer

Regular air conditioning maintenance offers several benefits:
• Improved Efficiency: Keeps your system running at peak performance, reducing energy consumption and costs.
• Extended Lifespan: Routine checks and cleanings help prevent major issues, prolonging the life of your unit. 
• Better Air Quality: Regular maintenance includes cleaning or replacing filters, ensuring cleaner air inside your home or office.
• Reduced Repair Costs: Early detection of potential problems can prevent costly repairs or system failures.
• Enhanced Comfort: Ensures your air conditioner consistently provides optimal cooling, improving overall comfort.
• Safety: Regular inspections can detect and address any potential safety hazards, such as refrigerant leaks or electrical issues.

Question 12

12. How do I schedule a service?

Accepted Answer

Scheduling a service with us is easy:
  1. Contact Us: Call our office at 066 217 3933 or send an email to info@excel.co.za.(info@excel.co.za.)
  2. Business Hours: We are available Monday to Friday from 7:30am to 4:30pm to assist you.
  3. Confirmation: Once your request is received, our team will contact you to confirm the appointment and provide further details.

We strive to accommodate your preferred time and ensure a smooth scheduling process.

Question 13

13. What are the most common issues with HVAC systems in Durban’s climate?

Accepted Answer

Common issues include refrigerant leaks, clogged filters, and corrosion due to high humidity. Regular maintenance can help prevent these problems and keep your system running efficiently.

Question 14

14. How can I improve the indoor air quality with my HVAC system?

Accepted Answer

Improving indoor air quality involves regular cleaning and maintenance of filters and ducts, using high-efficiency particulate air (HEPA) filters, and ensuring proper ventilation to reduce pollutants and allergens.

Office number: 031 535 2972 Cell: 066 217 3933 Email: info@excelair.co.za

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